Hassle-Free Returns & Exchanges at Criniēre Life!

 

We want you to absolutely love your Criniēre equestrian apparel! If something isn't quite right, we're happy to help you return or exchange it.

 

Here's everything you need to know:

 

How to Start a Return or Exchange:

 

Simply send an email to victoria@crinierelife.com with your order number and the details of the items you'd like to return or exchange. We'll provide you with easy-to-follow instructions.

 

Our Return & Exchange Policy:

  • We offer returns and exchanges within 30 days of your purchase.
  • Items must be unworn, unwashed, and in the original packaging with tags attached.

 

Exchanges:

  • There's no additional charge to exchange your item for a different size or color (though taxes and duties may apply).
  • If you'd like to exchange for a different style, return your original item for store credit and then purchase the new item separately.

 

Returns for Refund:

  • Items must be unworn, unwashed, and in the original packaging with tags attached.
  • You'll need your receipt or proof of purchase.
  • Customers are responsible for the return shipping cost.

 

Please Note:

Unfortunately, we cannot offer refunds or exchanges for items returned after 30 days of purchase.

 

We're Here to Help!

 

If you have any questions about our return and exchange policy, please don't hesitate to contact us at victoria@crinierelife.com.