Got Questions or Concerns? We've Got You Covered!
At Criniēre, we take pride in creating beautiful, high-quality products that you'll love. We want to make sure your Criniēre experience is a positive one, from the moment you purchase to long after you start using it.
This guide will help you navigate any questions or concerns you might have about your Criniēre product.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please contact our team by emailing victoria@crinierelife.com with your order number.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at victoria@crinierelife.com and send your item to: Criniere Life Shop 8475 NW 60th ave, Ocala FL 34482
Shipping
To return your product, you should mail your product to: Criniere Life Shop 8475 NW 60th ave, Ocala FL 34482
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We like to ensure our customers are satisfied
Purchased from a Retailer? Contact Them First!
If you bought your Criniēre product from a retail store or online shop, reach out to them directly for any initial questions regarding product exchange or complaints. They typically have their own customer service policies and procedures in place to assist you.
Still Need Help? We're Here!
However, at Criniēre, customer satisfaction is paramount. If the retailer isn't able to resolve your issue to your satisfaction, please don't hesitate to contact us directly. We, as the designer and owner, want to ensure you have a positive experience, and we'll be happy to take care of you.
Just reach out to us, and we'll do our best to help!
If you're unsure which size to choose, don't hesitate to check out our size chart or contact our customer service team for personalized recommendations. We're happy to help!
|
Size (Inches)
|
Chest
|
Waist
|
Hip
|
| XXS | 28.7 | 26.3 | 29 |
|
XS
|
30.1
|
28.2
|
30.7
|
|
S
|
32
|
30
|
32.2
|
|
M
|
32.7
|
31.5
|
33.7
|
| L | 34.5 | 33 | 35.5 |
| XL | 36.2 | 34.7 | 37 |
| XXL | 38 | 36.5 | 38.2 |
