Got Questions or Concerns? We've Got You Covered!


At Criniēre, we take pride in creating beautiful, high-quality products that you'll love. We want to make sure your Criniēre experience is a positive one, from the moment you purchase to long after you start using it.


This guide will help you navigate any questions or concerns you might have about your Criniēre product.


Purchased from a Retailer? Contact Them First!

If you bought your Criniēre product from a retail store or online shop, reach out to them directly for any initial questions regarding product exchange or complaints. They typically have their own customer service policies and procedures in place to assist you.


Still Need Help? We're Here!

However, at Criniēre, customer satisfaction is paramount. If the retailer isn't able to resolve your issue to your satisfaction, please don't hesitate to contact us directly. We, as the designer and owner, want to ensure you have a positive experience, and we'll be happy to take care of you.


Just reach out to us, and we'll do our best to help!