We understand how important it is to get your order delivered quickly and safely. That's why we offer a variety of shipping options to meet your needs, no matter where you are in the world. Here's a breakdown of how our shipping process works:


It All Starts with Processing:

Within 24 Hours: After you place your order, we get to work verifying, tailoring (if applicable), and carefully checking its quality before it's packaged up.
3-7 Business Days: Our team then processes your order for dispatch, usually taking between 3-7 business days. Once it's ready to go, you'll receive a notification with a tracking code straight to your email.


Hitting the Road: Shipping Timeframes

International Shipping: Allow 15-30 business days for your order to arrive, depending on your location.
US Shipping: After processing, shipping times depend on your location and chosen method. Typically, you can expect your Criniēre goodies to arrive within 3-7 business days.
Holiday Season: Please note that deliveries may take longer during peak holiday periods due to increased carrier volume.

We want you to absolutely love your Criniēre equestrian apparel! If something isn't quite right, we're happy to help you return or exchange it.


Here's everything you need to know:


How to Start a Return or Exchange:


Simply send an email to victoria@crinierelife.com with your order number and the details of the items you'd like to return or exchange. We'll provide you with easy-to-follow instructions.


Our Return & Exchange Policy:

We offer returns and exchanges within 30 days of your purchase.
Items must be unworn, unwashed, and in the original packaging with tags attached.


Exchanges:

There's no additional charge to exchange your item for a different size or color (though taxes and duties may apply).

If you'd like to exchange for a different style, return your original item for store credit and then purchase the new item separately.


Returns for Refund:

Items must be unworn, unwashed, and in the original packaging with tags attached.

You'll need your receipt or proof of purchase.

Customers are responsible for the return shipping cost.

At Criniēre, we take pride in creating beautiful, high-quality products that you'll love. We want to make sure your Criniēre experience is a positive one, from the moment you purchase to long after you start using it.


This guide will help you navigate any questions or concerns you might have about your Criniēre product.


Purchased from a Retailer? Contact Them First!

If you bought your Criniēre product from a retail store or online shop, reach out to them directly for any initial questions regarding product exchange or complaints. They typically have their own customer service policies and procedures in place to assist you.


Still Need Help? We're Here!

However, at Criniēre, customer satisfaction is paramount. If the retailer isn't able to resolve your issue to your satisfaction, please don't hesitate to contact us directly. We, as the designer and owner, want to ensure you have a positive experience, and we'll be happy to take care of you.


Just reach out to us, and we'll do our best to help!