Get Your Order There: Fast and Easy Shipping Explained

We understand how important it is to get your order delivered quickly and safely. That's why we offer a variety of shipping options to meet your needs, no matter where you are in the world. Here's a breakdown of how our shipping process works:

It All Starts with Processing:

• Within 24 Hours: After you place your order, we get to work verifying, tailoring (if applicable), and carefully checking its quality before it's packaged up.
• 3-7 Business Days: Our team then processes your order for dispatch, usually taking between 3-7 business days. Once it's ready to go, you'll receive a notification with a tracking code straight to your email.

Hitting the Road: Shipping Timeframes

• International Shipping: Allow 15-30 business days for your order to arrive, depending on your location.
• US Shipping: After processing, shipping times depend on your location and chosen method. Typically, you can expect your Criniēre goodies to arrive within 3-7 business days.
• Holiday Season: Please note that deliveries may take longer during peak holiday periods due to increased carrier volume.

Need it Sooner? We've Got Options (US Only):

This chart gives you a quick rundown of our expedited US shipping options

We're Here to Help!

If you have any questions about shipping or your order, please don't hesitate to contact us. We're always happy to assist!

Hassle-Free Returns & Exchanges at Criniēre Life!

We want you to absolutely love your Criniēre equestrian apparel! If something isn't quite right, we're happy to help you return or exchange it.

Here's everything you need to know:

How to Start a Return or Exchange:

Simply send an email to victoria@crinierelife.com with your order number and the details of the items you'd like to return or exchange. We'll provide you with easy-to-follow instructions.

Our Return & Exchange Policy:

• We offer returns and exchanges within 30 days of your purchase.
• Items must be unworn, unwashed, and in the original packaging with tags attached.

Exchanges:

• There's no additional charge to exchange your item for a different size or color (though taxes and duties may apply).
• If you'd like to exchange for a different style, return your original item for store credit and then purchase the new item separately.

Returns for Refund:

• Items must be unworn, unwashed, and in the original packaging with tags attached.
• You'll need your receipt or proof of purchase.
• Customers are responsible for the return shipping cost.

Please Note:

Unfortunately, we cannot offer refunds or exchanges for items returned after 30 days of purchase.

We're Here to Help!

If you have any questions about our return and exchange policy, please don't hesitate to contact us at victoria@crinierelife.com.